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  • What does the pilot include?
    Full access to our AI-powered chargeback automation platform: reason code detection, automated evidence gathering, AI-generated responses, and submission tracking.
  • What’s expected from us during the pilot?
    Provide access to transaction, order, and support data (API or file), join onboarding (30–60 min), and share feedback regularly.
  • How long does the pilot run?
    Typically 30–60 days, depending on chargeback volume. You’ll start seeing results in the first 2–3 weeks.
  • Is this a live integration or a test environment?
    We support both: you can start with a sandbox or go live with real disputes — based on your preference and data policies.
  • How is success measured?
    - Improved win rate - Reduced manual handling time - Faster submission turnaround - Better compliance & consistency
  • What happens after the pilot?
    You’ll receive a detailed performance report and can choose to continue on a paid plan. You’ll also get early access to advanced features.
  • What systems can you connect to?
    We support payment gateways (e.g., Stripe, Adyen), order platforms (e.g., Shopify), and CRMs (e.g., Zendesk). Custom integrations can be scoped.
  • How is data security handled?
    All data is encrypted, with role-based access and secure infrastructure. We're happy to sign an NDA or DPA before onboarding.
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